How Fintech is forcing banking to a tipping point [Citi report]

How Fintech is forcing banking to a tipping point [Citi report]

FinTech25

 

With advances in technology, the relationship that customers have with their bank and with their finances has changed. Customers rely less and less on walking into a branch for their banking needs, and instead have digital options to help them —ATMs, on-line chat, mobile phones, and Internet banking.

So far these have been seen more as additive to a customer’s banking experience but when do we go over the digital disruption tipping point and see a change in the fundamental banking business?

 

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April 10, 2016 / by / in , , , , , , ,

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